Tuesday, November 18, 2014

Snap10 - FAQs

——— Frequently Asked Questions ———

Can't find Snap10/Snap2Chat in BlackBerry World?

I am very sorry that you cannot download Snap10 anymore in BlackBerry World.
SnapChat told us to remove it and I cannot put it back anymore.
But I am still here and will not stop supporting my users. If you need any help please don’t hesitate to contact us.

Or if you prefer to install Snap10 BAR File please download the bar: 

Then follow this YouTube Video Tutorial on how to install BAR Files

Apply Filters? Fonts? Customizations? Replay? Notifications? Front Flash?

Customizations: Please tap the awesome Setting icon on the top right. Or swipe down from the top then tap Settings.
Filters and Fonts: Take a snap, then tap the Setting icon on top.

How to register?

My only solution for now is to borrow a friend’s iPhone or Android with SnapChat installed, or if they don’t have SnapChat installed, open their Google Play Store or App Store, search for SnapChat, download it, and register from there. After doing that you can login your information using Snap10. Please bear with us as we’re still working on an update.

Black Camera?

Please make sure you did accepted all permissions especially “Shared Files, Camera, Microphone”.
To re-enable permissions please go tohttp://goo.gl/xe0VNw and look for Snap10
If you’re on the Passport and having a black screen when recording a video, we’re still working on a fix.

App crashing / not opening?

We're very sorry for this issue, we’re still working on an update. But a workaround there is to reinstall the app or restart your phone.
To uninstall: tap and hold the Snap10 icon then tap the trash can icon. Or click this :http://goo.gl/VzPJGx then tap the menu on the bottom right and tap uninstall.

Doesn’t accept the password?

There are some issues for password that use special characters so what I can suggest is please change your password to a simpler one without special characters.
To change your password please click:https://support.snapchat.com/login2?next=%2Fpassword-change

How to start a Chat Conversation?

The current version doesn’t support chats. We’re doing our best to implement that feature.

Can't login? Wrong username or password?

If you're 100% sure your username and password is right, please try to reset your password to a simpler one https://support.snapchat.com/password-reset-request

Forgot your password?

Please click:https://support.snapchat.com/password-reset-request

Looking for Privacy Terms?

Please click:https://www.snapchat.com/privacy

Snaps sent are half black?

Please send only when the keyboard is not showing.

Thank you so much for using Snap10.

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